i don't know how to explain, but let me just paste what i sent to her after a very bad experience.
here it goes:
hello <the owner's name>,
i'm sorry that i hav to tell u this very straight. i got offended over a guy who picked up your phone when i called around 5pm something just now. i told u earlier that i'm working and only finish work at 6pm. however, i tried my best which i quickly finish my work and off to ttdi at 5pm. i drove all the way from shah alam anyway... when i called around 5:10, the guy told me that u left ur phone at the same time told me the glads are with him. i told him that i want to collect the shoes. With kinda rude intonation the guy said "cannot! i left ttdi already. about 30minutes ago!". tho i was upset with his statement, i still try to be nice since i am soooooo in love with the shoes,i told him " maybe we can arrange some other day" and he simply said "tomorrow lah!" oh my god! he was like very pushy and has a very bad communication and PR skill. anyway, wut's with 30minutes he left taman tun compared to a customer who drove all the way from shah alam with traffic jam and all that trying her best to comeover to taman tun? seriously, i'm very upset and dissapointed with the service because i look up, C
Regards,
BELI SAYA by YUYU
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